Open Closed

Session/login timeout happening for active users after 15 minutes #1100


0
kirtik created
  • ABP Framework version: vX.X.X
  • UI type: MVC/jquery
  • DB providerMongoDB
  • Tiered (MVC) or Identity Server Seperated (Angular): no

We are receving this below error related to login user timeout only from couple of pages. Rest of the pages are working fine . The session timeout is set to 1 year.

Can you please help us here ?

Thanks


10 Answer(s)
  • 0
    maliming created
    Support Team

    hi

    Can you check and share your application logs when you got this error?

  • 0
    kirtik created

    Hello @maliming,

    I have shared the logs via email with [email protected] . Can you please check the logs and respond ? I could not accomodate the logs here.

    Thanks

  • 0
    maliming created
    Support Team

    hi @kirtik

    Can you re-send it to [email protected]?

  • 0
    kirtik created

    ok

  • 0
    kirtik created

    I have emailed you the logs. Can you please look into it urgently ? Its been an escalated issue with our client for long now.

    Thanks

  • 0
    maliming created
    Support Team

    hi kirtik

    2021-03-26 18:01:49.851 +05:30 [DBG] Security stamp validation failed, rejecting cookie.
    2021-03-26 18:01:49.851 +05:30 [INF] AuthenticationScheme: Identity.Application signed out.
    2021-03-26 18:01:49.852 +05:30 [INF] AuthenticationScheme: Identity.External signed out.
    2021-03-26 18:01:49.852 +05:30 [INF] AuthenticationScheme: Identity.TwoFactorUserId signed out.
    2021-03-26 18:01:49.853 +05:30 [INF] Identity.Application was not authenticated. Failure message: No principal.
    2021-03-26 18:01:51.758 +05:30 [INF] Identity.Application was not authenticated. Failure message: No principal.
    2021-03-26 18:01:51.758 +05:30 [INF] Identity.Application was not authenticated. Failure message: No principal.
    

    Security stamp validation failed

    This is like you have changed the important info of the user, such as: username, password, email, etc.

    Can you confirm it?

  • 0
    kirtik created

    No we have not changed any username password or any other code.

  • 0
    maliming created
    Support Team

    hi kirtik

    Can you reproduce the problem 100%? Please share the steps if you can.Thanks

  • 0
    kirtik created

    hello @maliming,

    We can share the screen via a zoom meeting , and we can show you how the user gets loggedout after a particular time. Is that possible? we can do it tomorrow at your convinient time , since this is an urgent and burning issue. Please let me know.

    Thanks

  • 0
    maliming created
    Support Team

    hi kirtik

    ok, I can check it remotely. [email protected]