21 Answer(s)
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1
❓What are your problems with ABP Support?
- Some of the issues I have experienced over the years have been the following
Support team not reading the complete details of the ticket and ask for information that has already been given and responses are sometimes a day or two later which causes projects to start to have issues.
Time delay for those of us who are in the USA. In order to do screen sharing it must be late in the evening.
💡Please suggest your ideas on how we can improve them.
- Offer support hours to help cover the USA timezones (at least EST and CST timezones)
- Offer priority support packages for enterprise customers that allow faster response times and escalations
- Tell your customers what information you need (logs...etc) to help give you all the details you need to resolve an issue
- Some of the issues I have experienced over the years have been the following
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0
One thing I would like personally is a notice that the ticket investigation has started, or even has been seen, on a post.
I've seen one ticket today that's over 9 days old without even initial feedback on it, just a chaser by the OP.
I've logged a P1 ticket for us today as we can't do any work with the feed out, but no idea if it's even been seen by the support team.
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One thing I would like personally is a notice that the ticket investigation has started, or even has been seen, on a post.
I've seen one ticket today that's over 9 days old without even initial feedback on it, just a chaser by the OP.
I've logged a P1 ticket for us today as we can't do any work with the feed out, but no idea if it's even been seen by the support team.
Please send the corresponding ticket URLs to support@abp.io
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2
How about fixing the search?
Try e.g. searching for Tiered and it will not return the Tired information I needed from the Suite creation window. I had to manually search and find it here.
I would add a ChatGPT/OpenAPI search option to the search so we can get better assistance! I would probably also let OpenAI loose on your support/github questions and ask it to create missing information documents for you. This would be money and time well spent.
The search only finds this
btw there are lots of other examples of the search coming up short. I was searching for information on appsettings.secrets.json and can´t find any. I could get some info when searching the github issues and found this here so I know its ok to check it into git...
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I would also allow users to comment on the documentation at the bottom! Just like you are able to do in the Microsoft docs. This will help users add more information that helps others faster and you to update the docs.
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I would also allow users to comment on the documentation at the bottom! Just like you are able to do in the Microsoft docs. This will help users add more information that helps others faster and you to update the docs.
@Sturla
Here's the link for Docs commenting feature https://github.com/abpframework/abp/issues/16891
And for the search issue, it's already filed in our internal system and we're working on it.
Can you pls send us detailed information about ChatGPT/OpenAPI integration with all the links you have. This sounds interesting. Send it to info@abp.io
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I am looking for information regarding client side validation. I did a search of the support page and found a great example of what NOT to do: https://support.abp.io/QA/Questions/5133/abp-modal-razor-page-validation-issue
How is this considered support? ABP doesn't do this, so too bad.
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Hi, It would be great to only have one support website (free and commercial) to bug report issues and problems. It will help a lot to search for answers already solved for someone else. Also, it would be great to be opened to the community so anyone can answer your questions. You can add a "Private" feature where you can submit a private issue where you can discount the number of premium support tickets that we have assigned based on our license. You can also add the privilage to request a premium support but keep it open for the community too. It will help to increase the interaction between users and growth the community.
Thanks.
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I wish you wouldn't lock support questions. I'm having an authentication issue and found an existing question where the user found the solution on their own ([Unable to authenticate #4889](https://support.abp.io/QA/Questions/4889/Unable-to-authenticate)). The problem is, the user didn't give the solution. I tried to reply to ask what the solution was but the question is locked. Wouldn't it be better if the questions could remain open and become full on community conversations, much like StackOverflow?
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On three occasions I've experienced cases where on submission of a new ABP support question I get an error on the ABP support website. I'm sorry that I don't have a print screen or anything. I think the behaviour occurs once I raise a question, then immediately after submission click the 'Add question' or something button and raise another question rather than starting from scratch and using the top level question button. If you're unable to replicate let me know and please allow me to create a few dummy questions to see if I can diagnose the problem as it's incredibly frustrating since you lose the question that you composed! Thanks.
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0
❓What are your problems with ABP Support?
- Some of the issues I have experienced over the years have been the following
Support team not reading the complete details of the ticket and ask for information that has already been given and responses are sometimes a day or two later which causes projects to start to have issues.
Time delay for those of us who are in the USA. In order to do screen sharing it must be late in the evening.
💡Please suggest your ideas on how we can improve them.
- Offer support hours to help cover the USA timezones (at least EST and CST timezones)
- Offer priority support packages for enterprise customers that allow faster response times and escalations
- Tell your customers what information you need (logs...etc) to help give you all the details you need to resolve an issue
I'd like to highlight this again, as it was raised months ago as feedback for yourselves. I have a ticket that's outstanding for over 9 days now, with no update or information. I've been providing more information myself unprompted as I have no idea what you need to resolve my issues.
- Some of the issues I have experienced over the years have been the following
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1
The 2 biggest issues I have with the support are:
- One line answers with no explanation or details. For example: "Add an override to the X method" and then a link to code on GitHub
- Similar to item 1, single line responses that are a link to documentation that doesn't answer the question and in most cases we've already read.
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1
The 2 biggest issues I have with the support are: One line answers with no explanation or details. For example: "Add an override to the X method" and then a link to code on GitHub Similar to item 1, single line responses that are a link to documentation that doesn't answer the question and in most cases we've already read.
Bare-minimum support is to provide a link to documentation. Don't do the bare minimum only.
World-class support attempts to understand what the user is asking and provide a slightly more in-depth answer, an example, or short code snippet. Strive to be world-class.
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Add comments or explanations to the implemented fix Example https://commercial.abp.io/releases/pr/16778
It would be nice to have a couple lines of description on what was done for each commit https://commercial.abp.io/releases/tag/8.1.0-rc.2
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Configuring the suite's project name independently from the project name would be awesome. So we can have a demo project with a solution and project name exactly like our main project but without the issue to figure out in Suites which one we are creating our entities.
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Add comments or explanations to the implemented fix Example https://commercial.abp.io/releases/pr/16778
It would be nice to have a couple of lines of description on what was done for each commit https://commercial.abp.io/releases/tag/8.1.0-rc.2
Agree with that. I also want a better description even if It takes more time to release new versions but It would be great to get to know what are we facing in every update. Until now, I only see those kinds of descriptions and the title doesn't help too much either.
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@alper
First of all there is a difference in 0 or 1 results when going to docs from commercial or open docks. I misspelled tired and got this result https://docs.abp.io/en/abp/latest and https://docs.abp.io/en/commercial/latest/
Then if I search for tiered I get this with the commercial one showing me 1 item but 45 "entries" (shouldn´t that be pages?)
you should look into OpenAI if you havent already https://openai.com/blog/introducing-chatgpt-and-whisper-apis
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Can you make it easy to find permissions for e.g UI elements? If I had all the commercial source code it would be easy..
Currently I have logic like this that disables functionality based on permissions. Every new version of abp.io I need to add to this because some new functionality pops up and usually in the CMS module.
And every time I have issues trying to locate the new permissions for that UI element... last time I had to track down CmsKit.PageFeedback to remove that from the public website and to do it I had to debug through the menu creation method but that time I was lucky it was there but not in some module I can´t go through!
Can we get a list of these permissions somewhere?
They can´t be viewed through the Feature window
or the Permissions window
- It would be enough if there was an information bubble (ℹ️) next to the permission showing CmsKit.PageFeedback text on hover
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Please add comments to your nuget packages (interfaces if missing). Its super easy https://stackoverflow.com/a/57731750
Currently there are none but I don´t doubt that you have comments on the methods them selfs but having them on the interfaces is also must for better self service
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This is not helpful. We appreciate the support ticket has been refunded but there is no update, no next steps. We have put a lot of time and effort into understanding an Angular performance issue and deployed a clean solution and see the performance issue there as well. They look into the problem, see there is indeed a performance issue and just close the ticket.
Response: I have created a new application and test it with lighthouse. It seems my test gone wrong somehow. We will do necessarry changes. I am closing the ticket and refunding your question credit. Thank you for attention.
https://support.abp.io/QA/Questions/6897/Angular-initial-app-loading-times-are-disappointingly-slow#answer-3a118dee-233e-d92a-fa3e-2bc2e328f9be
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this topic is not for technical questions. we are trying to keep this topic clean with only support enhancements.
